At Pacific International Insurance, we believe in more than just insurance, we provide soft landings when our customers, their pets, and our team need it most. As a purpose-driven, Australian-owned pet insurance company, we’re growing fast and looking for Pet Sales Consultants to deliver exceptional customer experiences.

This role is based in our Newcastle office, with on-site parking provided.

About the role …

As a Pet Sales Consultant, you’ll be the friendly and knowledgeable voice of a new and exciting brand supporting pet owners with care, empathy, and confidence. You’ll manage both inbound and outbound calls with new and existing customers, focusing on:

• Retention & win-back: engaging existing policyholders, addressing concerns, and helping them see the value of staying protected.
• Sales: identifying customer needs, tailoring coverage options, and confidently closing sales to achieve team and individual targets.
• Service excellence: providing transparent, accurate, and empathetic guidance to ensure every interaction leaves customers feeling supported.

This is a collaborative role where your ideas and feedback will help shape continuous improvements, while your dedication to service and compliance ensures we meet the highest standards.

About you …

We’re after people who love pets and thrive in a sales-driven, customer-first environment. To succeed, you’ll bring:

• Previous experience in sales, customer service, or a call centre environment.
• Strong communication skills – confident, clear, and empathetic.
• A customer-first mindset with genuine passion for pets.
• The ability to multitask with systems while holding meaningful conversations.
• Confidence to ask questions, uncover needs, and recommend solutions.

Bonus points if you’re:

• A persuasive problem-solver who’s resilient under pressure.
• Adaptable, proactive, and keen to learn in a supportive team environment

Why you will love working with us…

• Competitive remuneration and variable rewards
• Supportive and collaborative hybrid work environment that values work-life balance
• Wellbeing Program offering EAP and annual wellbeing reimbursement
• Volunteer and support opportunities to make a difference in your local community
• Reward and Recognition Program offering both monetary rewards and additional leave at key service milestones
• A mission-driven company focused on the wellbeing of pets and their people
• A supportive, values-led culture where care and integrity come first
• The chance to shape a growing business with real leadership influence

If you’re motivated by sales, love connecting with people, and are passionate about pets we’d love to hear from you!

Apply now and be part of something meaningful at Pacific International Insurance or contact Georgi Evans on (02)4047 3925 georgi.evans@pacificins.com.au